Determining your operating system

by Sharon on October 6, 2016 in Help/Support

Here are the instructions to determine your operating system for software compatibility. If you’re having problems finding the information you need, please call our support line at 1-844-467-2543, option 2.

Windows 7 Users:

Click the start button, right click on “Computer” and choose “Properties”. Details of your operating system are found under “System Type” and will note a 32 or 64 bit operating system.

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Windows 8 and 10:

If you are running Windows 8 or 10, type “System” into the search bar and hit “Enter”. You should get a window that looks like this, noting a 64-bit operating system.

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 Mac users:

Click the apple symbol in the top left corner of your screen, click “About this Mac” and you’ll get a screen like this telling you the macOS and the version number. For this example, the operating system is El Capitan, version 10.11.6.

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